Refund, Return & Exchange Policy
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 30 days of international order and 15 days for local shipment, from receiving your order.
For a Return/Refund please email us at our customer support team or Online Chat to get the return scheduled and picked up free of cost.
Once the item is received back in our warehouse and upon quality inspection confirming to our policy, we will issue the credit note as a gift voucher or transfer Online or credit card refund depending upon the mode of payment that is utilized at the time of purchase or as agreed in the terms at the time of the Return Voucher Generation. It usually takes 10-14 days for the process to get completed once the item is received at our warehouse.
If you return your item to lailoo.com and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price.
If you return the item to us as per the methods mentioned above or agreed, we’ll refund the person who originally placed and paid for the order.
These items you've purchased during Clearance and Price Match events will not be refunded or replaced.
If you have a faulty electrical item, please write to our Technical Support helpline or Chat online to prompt support.
Are there any products that can’t be returned?
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
- Products which have been personalized for you, such as stationery or gifts
- Made to measure products such as clothes or any item falls under this category.
- Perishable goods such as flowers, food or any other item that falls under this category.
- Computer software that has been opened, or computer software cards that have been redeemed
- Gift cards or Discount cards